Articles

Becoming an Active Listener There are five key elements of active listening. They all help you ensure that you hear the other person, and that the other person knows you are listening to what [...]

I Owe It to My Family Years ago, a woman approached me after a speech to tell me off for urging an audience of government workers to stick their necks out if necessary to assure that their [...]

Trust Must Be Earned and Protected Every organization I work with talks freely and frequently about the importance of trust as a crucial business asset. No one seems to doubt how important trust [...]

Rules About Trust I watch this on TV on a regular basis: The high cost of lying and deception by politicians and fire service leaders, corporate executives and clergy, and even journalists, [...]

Congrats You Are The New Boss—Now What?   You are the new boss. Congrats, however it can be very difficult being a boss who is not respected, and ineffective in dealing with your team, or even [...]

No I haven’t forgotten the excitement of riding on a fire truck. Lights flashing, sirens whaling, nor the feeling of God save”, weather it be human life 0r value possessions of a [...]

SO YOU WANT TO GET PROMOTED THE WRITTEN EXAMINATION PART 1 For many of us, taking a promotional written examination brings on a state of nervousness. Woriying about what to study, txying to [...]

Command Major Fire Department Emergency Operations   Assess the situation/determine incident complexity   Report on conditions to dispatch   Gain situational awareness of incident [...]

Our character counts every day of the year, but during CHARACTER COUNTS! Week we’re challenging you to positively impact others. Below are a few easy and positive things you can do this week. [...]

SUCCESSION PLAN STRATEGY  Fire Departments throughout the country are facing personnel recruitment, development, promotion and leadership succession issues. This Succession Plan Strategy should [...]